The Claims Department at Sentara Health Plans is committed to providing you with the highest level of service possible. Our mission is to pay claims correctly and quickly the first time. Doing it right the first time saves time and money for everyone. We want to help you improve the premier health outcomes of our members by reducing the time you spend on claims follow-up.
If you have questions for the Claims Department or suggestions on how we can improve our operations, please call us at 800-727-7536, press 4 for Claims. Our fax number is 804-819-5174.
Claim Filing Addresses
Below is a list of claim filing addresses for Sentara Health Plans Medallion 4.0 providers:
- PCP Claims
PO Box 5550
Richmond, VA 23220-0550 - Specialty Claims
PO Box 5550
Richmond, VA 23220-0550 - Hospital Claims
PO Box 5550
Richmond, VA 23220-0550 - Claim Appeals
PO Box 5286
Richmond, VA 23220-0286