New EFT/ERA Setup
If not enrolled in the Zelis Payments Network, an enrollment option must be completed to continue receiving electronic payments or payment will be issued by check and sent via U.S. mail. Alternative payment options are also available, including the Automated Clearing House Network (ACH), virtual credit card, and paper check. If you have any questions or want to change your payment method, please call 1-855- 496-1571 or visit zelis.com/providers/provider-enrollment/.
Follow these steps to register:
- Copy sentarahealthplans.epayment.center into your web browser and select Sign up Now!
- Select No when prompted if you have a Registration Code. This will have you enter information about your practice including the Tax ID Number (TIN) and National Producer ID (NPI).
- Click the "Verify" button and follow the instructions to obtain a registration code. A link will be sent to you within a day. Please make sure to check your spam folder.
- Once you receive the link, complete your registration and set up your account.
- Sign in to the portal and enter your bank account information to enroll.
- Review and accept the Automated Clearing House Network (ACH) agreement. Then, click “Submit.”
For questions, call Zelis’ Sentara Health Plans ePayment center membership services at 1-855-774-4392 Monday through Thursday between 9 a.m.–7 p.m. or Friday between 9 a.m.–5:30 p.m. You may also email help@epayment.center.
Providers who are currently enrolled with Zelis should work directly with Zelis to ensure ERAs are routed correctly to avoid payment delays.
EDI 837 Enrollment
For EDI 837 Enrollment, please complete the Sentara Health Plans EDI form and Sentara Health Plans W9 form and click submit.