Frequently Asked Questions
Enrollment
Contact
Sentara Health Plans (SHP) and Sentara Health Insurance Company (SHIC) require that all agents/brokers and agencies be appointed before the release of any marketing materials, proposal quotes, or information regarding new and existing business. Appointments with SHP and SHIC are not guaranteed. Interested brokers can start the appointment process by completing the Broker Appointment Process. All requests are subject to review and approval of designated SHP and SHIC management.
Advantages
Broker Rewards
eBroker Quoting and Web Enrollment
The contact person listed in eBroker as the Group’s Benefit Administrator.
The Proposal Document in eBroker has replaced the GIS document. If a Proposal has been generated, you can find it in the Files section of the Quote page under the Related tab.
It is mandated that POSA plans are offered as an option when you ever have to offer out of network benefit options. The regular plans include network benefits only, with only emergencies allowed outside of the network.
In eBroker, navigate to the Group’s Quote page, click on the Related tab, and scroll down to the Files section of the Quote.Please refer to one of the User Guides (Small Group, Mid-Market, BusinessEDGE) for process details: Broker Training | Quote & Enroll | Sentara Health Plans | Sentara Health Plans.
In eBroker, navigate to the Broker landing page and click on the Request a Quote button. Please refer to one of the User Guides (Small Group, Mid-Market, BusinessEDGE) for process details: Broker Training | Quote & Enroll | Sentara Health Plans | Sentara Health Plans.
Option 1: The Broker reaches out to their Sentara Health Plans Sales Executive to notify them of the change, and they will work with the Sentara Health Plans Enrollment Team to complete the action.
Option 2: Brokers/BAs can send the info to add or delete a Member directly to the Enrollment Team via the Enrollment Spreadsheet of Application. This document for Small Group and Mid-Market is located on the website at: Enrollment Spreadsheet for Application. For Large Group: Large Group Enrollment Spreadsheet for Application.The group must contain 5 or more enrolled members.
No. The Broker can complete the Request a Quote process in eBroker for a level-funded quote, but no rates will be available until after the request goes to Underwriting. The Sentara Sales Representative will be notified of the Broker's quote and complete the process to obtain a proposal. Once the rates are ready, the Sentara Sales Representative will either notify the broker that the proposal is available in eBroker for review or email the proposal directly to the Broker.