Welcome to Sentara Medicare! Your health plan offers you lots of benefits and services, so we’ve created a video with tips to help you get started. As well as learning about your benefits, you will also earn a Healthy Reward1 of $10 just for watching the video.
There are two steps to receive your $10 Healthy Reward:
- Watch the video. It has good information about how to access your benefits. At the end, the video will reveal a code word. Be sure to write the code word down—you’ll need it when you submit the form below to get your Healthy Reward of $10! Select the play button below to start the video:
Medicare Plan Orientation
2. Submit the form. After you’ve watched the video, complete this form! Please allow 8–10 weeks for us to process your reward.
For more information about the topics mentioned in the video, here are some links to explore!
- Register for your online account
- Sentara Health Plans mobile app
- Documents and forms
- Find a doctor or pharmacy
- Prevention information
- Healthy Rewards Program
- Extra benefits
- SilverSneakers®2
NationsBenefits® (grocery allowance, over-the-counter product allowance, prepaid flex card):
Can't find what you need? Give us a call!
Sentara Medicare Member Services (general information, transportation, and in-home support services):
1-800-927-6048 (TTY: 711)
October 1–March 31 | 7 days a week | 8 a.m.–8 p.m.
April 1–September 30 | Monday–Friday | 8 a.m.–8 p.m.
Sentara Medicare Outreach Team (help with choosing a doctor or making an appointment):
1-833-771-1427 (TTY: 711)
Monday–Friday, 8 a.m.–5 p.m.
Sentara Medicare Care Coordination:
Sentara Medicare Engage, Sentara Medicare Prime, Sentara Medicare Savings, and Sentara Medicare Value:
Call 1-888-204-3381 (TTY: 711)
Sentara Community Complete and Sentara Community Complete Select:
Call 1-866-546-7924 (TTY: 711)
Monday–Friday, 8 a.m.–5 p.m.
1Medicare approved Sentara Medicare to provide some of these rewards as part of the Value-Based Insurance Design Program. This program lets Medicare try new ways to improve Medicare Advantage plans.
Rewards cannot be used to buy tobacco or alcohol. Rewards cannot be converted to cash. You can only receive one reward per applicable service per plan year. Rewards are not available to Sentara Medicare Savings (HMO) plan members.
2Participating locations ("PL") are not owned or operated by Tivity Health, Inc. or its affiliates. Use of PL facilities and amenities is limited to terms and conditions of PL basic membership. Facilities and amenities vary by PL. Membership includes SilverSneakers instructor-led group fitness classes. Some locations offer members additional classes. Classes vary by location.