Welcome to Sentara Medicare

Tell us about your experience with Sentara Medicare

Take our Member Survey today––it takes just a few minutes to complete. We’d love your feedback.

Take survey

Get started

If you are a new member, please expect to receive various materials over the next few weeks to help you navigate your plan. This will include welcome information, benefit materials, and your member ID card. If you have any questions, please feel free to contact member services.

Plan orientation

Want to learn more about your benefits and get the most out of your plan? Watch the Orientation to Your Plan video and earn $10 Healthy Rewards* 

Request a new member ID card

You can request a new member ID card by calling member services.

Member Services

1-800-927-6048 (TTY: 711)

8 a.m. - 8 p.m. | Monday – Sunday
October 1 – March 31

8 a.m. - 8 p.m. | Monday – Friday
April 1 – September 30

*Medicare approved Sentara Medicare to provide some of these rewards as part of the Value-Based Insurance Design Program. This program lets Medicare try new ways to improve Medicare Advantage plans. Rewards cannot be used to buy tobacco or alcohol. Rewards cannot be converted to cash. You can only receive one reward per applicable service per plan year. Rewards are not available to Sentara Medicare Savings (HMO) plan members