FinFit® - Frequently Asked Questions
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All Sentara Community Plan members have access to an entire suite of financial wellness tools, all on one user-friendly platform powered by FinFit.
There is no cost to members, these financial tools and resources are offered by Sentara Health Plans to our Medicaid members.
No matter what stage of life you are in, whether starting a family, providing for yourself and loved ones, or planning for your future, this user-friendly program can help you achieve your financial goals.
- personalized financial assessment (different than your health assessment)
- recommended steps to achieve your financial goals
- educational courses and budget calculators to help you make smart financial decisions
- powerful tools to help you easily track your spending and create a budget
- one-on-one financial coaching to help you set goals and make a plan
- savings accounts to help you establish a financial safety net for you and your family
No, members can access services 24/7 and as many times as they wish.
Contact Customer Service Support 1-800-869-6240 (TTY: 711) (dedicated line for Sentara Community Plan's financial wellness program, powered by FinFit) Monday through Friday 8 a.m. to 9 p.m.
Online chat is also available
Email: ffcustomerservice@finfit.com
Online chat is also available
Email: ffcustomerservice@finfit.com
Log in through your member portal: Sentara Health Plans member portal Sign In
*One-time registration at sentarahealthplans.com is required to access your financial tools and resources
Visit www.finfit.com/sentara to register and sign in.
*One-time registration at sentarahealthplans.com is required to access your financial tools and resources
Visit www.finfit.com/sentara to register and sign in.
The Spending and Savings Account is a full-featured, FDIC-insured deposit account that supports direct deposit, transfers between your spending and savings accounts and comes with a Visa® debit card that can be used anywhere Visa® is accepted.
The application is simple and takes just a couple of minutes to complete. No credit check is required.
Opening an account is FREE.
Your FinFit Spending and Savings Account comes with a FinFit-branded Visa® debit card and a virtual card you can use for online purchases. The card offers a 0.50% cashback reward on all purchases made with your debit card, easy transfers to and from your spending and savings accounts, and the ability to set a savings goal and track your progress.
FinFit recommends having at least $950 in a dedicated emergency savings account. This may take some time to establish, but setting aside a little bit each month is what’s most important.
- Visa debit card services 1-833-333-0417 (TTY: 711)
- card & PIN activation
- fraud activity
- report your card lost or stolen
After you open a Spending Account, we get started on personalizing your new Visa debit card (powered by FinFit). Your Visa debit card is usually placed in the mail within one (1) business day after you open your Spending Account. It can take 7 to 10 business days for your FinFit Visa debit card to arrive at your address.