If you feel sick, knowing where to go to get the best care can help you save time and money. Need to find a doctor? Here are some helpful tips on where to go for care based on your medical condition and symptoms. This is not a complete list of conditions and symptoms.*
For serious or life-threatening emergencies, go to the ER or dial 911.
You'll find a complete list of doctors, urgent care centers, and other facilities in the Sentara Health Plans network at sentarahealthplans.com/findadoc.
Free 24/7 Nurse Advice Line
Not sure what to do or where to go? Call our free 24/7 Nurse Advice Line. You will talk with a nurse who can assess your medical needs and advise you on what to do. This call is free.
For Sentara Community Care (Medicaid), call 1-833-933-0487 (TTY: 711).
Virtual Consults through MDLIVE®
Reach a doctor or therapist 24/7, including holidays, for non-emergency medical needs. Our providers can diagnose, treat, and prescribe medication.
Speak to a board-certified doctor or licensed therapist anytime, from anywhere, using your phone, tablet, or computer. It’s safe, secure, and confidential.
Employer Group and Individual & Family Plan members: please check your plan documents for your cost based on your plan.
Medicare members: your $0 copay telehealth benefit covers this service.
For Sentara Community Care (Medicaid), call 1-888-469-9198 (TTY: 711), 24/7.
For Employer Group, Individual & Family Health Plans, Sentara Medicare, and Sentara Community Complete, call 1-866-648-3638 (TTY: 711), 24/7.
Doctor’s office
Your doctor provides routine and preventive care. Having a good relationship with your doctor is important to manage your overall health. Your doctor will also help you keep track of your medications. Visit your doctor for:*
- Earaches
- Fever
- Flu symptoms
- Headaches
- Infections
- Immunizations/vaccines
- Mild asthma
- Routine checkups
- Refill and renew medications
- Screenings
- Sore throat/coughing
Many doctors offer virtual appointments, in addition to in-person.
Sentara Community Care
Our healthcare providers at the Sentara Community Care centers offer Medicaid members primary medical care, vaccinations, sports physicals, mental health support, medication management, and much more. The centers offer evening and weekend hours and welcome walk-ins. Sentara Community Care centers and mobile care deliver care in over 25 locations around the state.
Visit sentara.com/communitycare for locations.
Urgent care center
Visit an urgent care center when your doctor is closed for conditions that need attention right away and are not life-threatening. Urgent care centers are open evenings and weekends. They often have shorter wait times than an emergency room. Visit an urgent care center for:*
- Animal bites
- Lacerations/wound care
- Minor burns
- Minor cuts
- Nausea/vomiting
- Simple fractures/sprains
Emergency room (ER)
Go to the ER or dial 911 for serious or life-threatening conditions that require treatment right away. The ER usually has a longer wait time than urgent care centers. Go to the ER for:*
- Bleeding that won’t stop
- Chest or abdominal pain
- Confusion
- Coughing up blood
- Drug overdose
- Head injury
- Seizure or loss of consciousness
- Severe cuts and burns
- Severe vomiting or diarrhea
- Shortness of breath
- Sudden change in vision
You should not go to the ER for something that can wait to be treated or is not life-threatening. Instead, call the 24/7 Nurse Advice Line, see your doctor, or go to an urgent care center.
If you need a doctor or to find an urgent care location, sign in to sentarahealthplans.com/signin or the Sentara Health Plans Mobile App, or go to sentarahealthplans.com/findadoc or call the number below.
For Medicaid, call Member Services at 1-800-881-2166 (TTY: 711), Monday through Friday, 8 a.m. to 8 p.m.
If you are a member of the Sentara Community Complete (HMO D-SNP) plan, call 1-866-650-1274 (TTY: 711). All other Medicare plan members please call 1-800-927-6048 (TTY: 711). We’re available October 1 through March 31, 7 days a week, from 8 a.m. to 8 p.m., or April 1 through September 30, Monday through Friday, from 8 a.m. to 8 p.m.
All other members, please call the number located on the back of your member ID card.
*This list is a sample of symptoms and conditions.