New eBroker Experience Launched April 10
We're excited to announce that your new eBroker experience launched April 10!
Access the new eBroker tool by signing in at optimahealth.com/brokers and clicking on the left-hand navigator. Please note:
- Beginning April 10, all new business quotes will be created and accessed by selecting Employer New Business.
- All quotes (existing new business and renewals) created before April 10 will need to be accessed and completed in the previous tool by selecting Employer Renewals.
As a reminder, we are committed to ensuring you feel prepared and supported to work within the new eBroker platform. To serve you, we continue to follow the plan below:
Before Go-Live
- 30-minute sessions
- on-demand resources
Week of Go-Live
- 30-minute sessions
- one-on-one support sessions
- on-demand resources
After Go-Live
- 30-minute sessions
- one-on-one support sessions
- on-demand resources
The 30-minute sessions will be held virtually and will include time for Q&As. Join as many as you'd like!
Q&A Sessions
eBroker Resources:
Follow-ups from the Q&A sessions and other resources, such as tip sheets and videos, will be housed on optimahealth.com/needtoknow.
Additional Assistance
If you have any questions, email our training team at thelearninghub@sentara.com.. You will receive a response within one business day. This email can also be used for questions about the platform, how to join the Q&As, and to schedule one-on-one training sessions.