Open Enrollment for all Individual & Family Health Plan enrollments and renewals, both on- and off-Marketplace, begins November 1, 2023 and ends January 15, 2024. We are required to send federally mandated renewal letters to all current subscribers, with detailed information on their 2024 premium, benefit changes, and subsidy amounts, if applicable. Please reference chart for templates of all the letters and audiences.
Current Individual & Family Health Plan Members
| Template | Description | Audience | Delivery |
| Template 2024 Individual Plan General Renewal | DescriptionBasic letter to inform subscribers detailed information on their renewal is forthcoming. Virginia State requirement. | Audience All Individual & Family Health Plan subscribers | DeliveryEnd-September |
| Template 2024 Individual Plan Renewal Cover Letter | DescriptionCover letter to accompany federally mandated renewal letters | Audience All renewing Individual & Family Health Plan subscribers | DeliveryOctober 25-28 |
| Template 2024 Renewal Off-Marketplace | DescriptionFederally mandated renewal letter | Audience Off-Marketplace subscribers auto-renewing into current plan or new plan within the same product family | DeliveryOctober 25-28 |
| Template 2024 Renewal On-Marketplace | DescriptionFederally mandated renewal letter | Audience On-Marketplace subscribers auto-renewing into current plan or new plan within the same product family | DeliveryOctober 25-28 |
| Template 2024 Discontinuation Medicare/Individual Dual Enrollees | DescriptionFederally mandated plan discontinuation letter | Audience Off- and on-Marketplace subscribers enrolled in both Medicare and an Individual & Family Health Plan | DeliveryEnd-September |
| Template 2024 Renewal Individual Plan 30-day Reminder Email | Description30-day email reminder current plan will renew | Audience All renewing Individual & Family Health Plan subscribers and Brokers with email address on file | DeliveryDecember 1 |
| Template 2024 Individual Plan Renewal Insert | DescriptionDesigned insert included in all of the federally mandated renewal letters | Audience All Individual & Family Health Plan subscribers | DeliveryOctober 25-28 |
If you have any questions, please contact your Sentara Health Plans representative.
Broker Support
Open Enrollment Period runs from November 1, 2023 - January 15, 2024. Sign in or contact Broker Services 1-866-927-4785 for more information.