Member Services
1-800-881-2166 (TTY: 711)
Monday through Friday, 8 a.m. to 8 p.m.
Email: members@sentara.com
Get help with benefit questions, claims issues, changing PCPs, or resolving complaints. Translation services are available.
Appeals and Grievances
1-844-434-2916 (TTY: 711)
Monday through Friday, 8 a.m. to 5 p.m.
Care Manager
1-866-546-7924 (TTY: 711)
Monday through Friday, 8 a.m. to 5 p.m.
After 5 p.m., please contact Member Services.
Free 24/7 Nurse Advice Line
1-833-933-0487 (TTY: 711)
24 hours a day, 7 days a week.
Talk to a nurse or behavioral health professional to answer your questions or seek medical advice.
Behavioral Health/ARTS Crisis Line
1-833-686-1595 (TTY: 711)
24 hours a day, 7 days a week.
Staffed by professionals to help those in crisis. We can help you get services during a crisis. We will help find you a crisis provider. If you are having thoughts about harming yourself or someone else:
- get help right away by calling 911
- go to the closest hospital for emergency care
Non-Medical Transportation
1-887-892-3986 (TTY: 711)
Monday through Friday, 6 a.m. to 6 p.m.
Call at least five business days in advance to schedule your ride.
Member Outreach and Education
1-833-261-2367 (TTY: 711)
Monday through Friday, 8 a.m. to 5:30 p.m.
Welcoming BabySM
1-844-671-2108 (TTY: 711)
Monday through Friday, 8 a.m. to 5 p.m.
Email: welcomingbaby@sentara.com
Mailing Address
Sentara Health Plans Medicaid
PO Box 66189
Virginia Beach, VA 23466