If you need immediate assistance, please call member services at the number on your member ID card.
Have a specific question? See our list of Frequently Asked Questions.
Have a specific question? See our list of Frequently Asked Questions.
For the fastest service, please call member services at the number on your member ID card.
You can also call our main number at 757-552-7401 or toll-free at 1-877-552-7401.
If you are hearing impaired, please call our TTY VA Relay Service at 1-800-828-1140 or 711.
Phone lines are open 8 a.m. to 6 p.m. EST Monday – Friday.
members@sentara.com
Please note: To protect your confidentiality, we may not be able to provide some responses by email. Email requests are responded to within one business day.
If you need to send confidential information such as your personal health information, please sign in to this website, then click the "Contact Us" link in the top right corner.
You can also call our main number at 757-552-7401 or toll-free at 1-877-552-7401.
If you are hearing impaired, please call our TTY VA Relay Service at 1-800-828-1140 or 711.
Phone lines are open 8 a.m. to 6 p.m. EST Monday – Friday.
members@sentara.com
Please note: To protect your confidentiality, we may not be able to provide some responses by email. Email requests are responded to within one business day.
If you need to send confidential information such as your personal health information, please sign in to this website, then click the "Contact Us" link in the top right corner.
Main Office
PO Box 66189
Virginia Beach, Virginia 23466
Roanoke Office
5060 Valley View Boulevard, NW
Roanoke, VA 24012
Richmond Office
1604 Santa Rosa Road, Suite 100
Richmond, VA 23229
Medical Claims
PO Box 8203
Kingston, NY 12402-8203
Behavioral Health Claims
PO Box 8204
Kingston, NY 12402-8203
Call 1-800-741-4825, contact your broker or get a free quote.
Need Nurse Advice?
Call the 24/7 Nurse Advice Line at 757-552-7250 or 1-800-394-2237 — available 24 hours a day, 7 days a week.
Virtual Consultations
With MDLIVE you can speak with a board-certified doctor or licensed therapist at anytime, from anywhere, by video conference or phone.