Supporting Good Health
Sentara Health Plans provides health plan coverage to close to one million members in Virginia.1 We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual & Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.
Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.2
We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services—all to help our members improve their health.
Making Insurance Easier
Sentara Health Plans offers personal, accessible customer service, which members may expect from enrollment to renewal. We also provide fast and accurate claims processing—meaning you spend less time following up on claim issues and more time doing what you love.
Mission
We improve health every day.
Vision
To be the health plan of choice in the communities we serve.
Products
Sentara Health Plans is committed to providing members with quality, cost-effective healthcare. Whether you’re choosing a health insurance plan for your employees or your family, we are confident you will find coverage that is right for you.
Current Plans Include:
- Traditional Commercial Plans – Vantage (HMO), Plus (PPO), Point of Service (POS)
- Integrated Account-based Product Lines – (HSA) and Design (HRA)
- Self-Funded Options for Large and Small Employer Group
- Individual & Family Health Plans
- Medicare Advantage Plans – Sentara Medicare
- Dual Eligible Medicare Advantage special needs plan (SNPs) – Sentara Community Complete (HMO D-SNP), Sentara Community Complete Select (HMO D-SNP), Sentara Medicare Engage - Diabetes and Heart (HMO C-SNP), Sentara Medicare Engage - Lung (HMO C-SNP)
- Medicaid - Sentara Community Plan
Our Pledge
Helping you take care of yourself and your loved ones is our guiding mission. You’ll see our commitment to this in the variety of innovative wellness programs we sponsor. This same dedication is also echoed in the concerned, caring manner that characterizes our customer service staff and philosophy. Simply put, we’re passionate about your health.
Awards
Sentara Health Plans along with our parent company, Sentara, has received several awards and accreditations for our products, wellness programs, and company performance.
Quality and Accreditation
With a national and regional track record for success, we take a great deal of pride in our ability to offer award-winning health plans, educational programs and community initiatives.
Locations
Virginia Beach Headquarters
PO Box 66189
Virginia Beach, VA 23466
757-687-6030 or 1-877-552-7401
Fax: 757-687-6031
Richmond
10800 Nuckols Road
Glen Allen, VA 23060
Roanoke
3070 Electric Road
Roanoke, VA 24018
540-562-8220 or 1-877-552-7401
Northern Virginia - Reston
11911 Freedom Drive, Suite 210
Reston, VA 20190
Contact Us
You may contact us by email, phone, or mail.
Members | Brokers | Employers | Providers
1 Total medical membership based on Sentara Health Plans Membership Report, February 2024
2 Sentara Health Plans Provider Status Report, March 2020; Behavioral Health Count Report, April 2020. Par providers participating for any product, in Virginia only.