MDLIVE

Get Started — As Easy As 1-2-3

With MDLIVE you can speak with a board-certified doctor or licensed therapist at anytime, from anywhere, by video conference or phone.

1. Activate

Setting up MDLIVE is easy. Sign in to your account and access Virtual Visit to use MDLIVE.

Note: You must register to use sentarahealthplans.com to use MDLIVE.

2. Choose a Doctor

Choose a board-certified doctor or licensed therapist from the nation’s largest virtual provider network. You can see the next available doctor on call, or choose your preferred provider. You can search by provider specialty, gender, speaking language, and more.

3. See a Doctor

MDLIVE’s network is available 24/7/365, including holidays, to assist with many non-emergency medical conditions. Our doctors can diagnose, treat and even prescribe medication when appropriate, providing care whether you’re a home, at the office, or on the go.

Watch and Learn More About MDLIVE

Frequently Asked Questions About MDLIVE

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What Can I Use MDLIVE For?

Our doctors and therapists are trained to treat a wide range of conditions. Some of the most common conditions we treat are listed below.

Medical Conditions

Acne
Allergies
Constipation
Cough
Diarrhea
Ear problems
Fever
Flu
Headache
Insect bites
Nausea / vomiting
Pink eye
Rash
Respiratory problems
Sore throats
UTI (Adult Females Only)
Vaginitis
and more

Behavioral Health Concerns

Addictions
Bipolar disorders
Child and adolescent issues
Depression
Men's issues
Panic disorders
Parenting issues
Postpartum depression
Relationship and marriage issues
Stress
Trauma and PTSD
Women's issues

How Much Does it Cost?

Who Are MDLIVE Providers?

MDLIVE providers are State–licensed, board–certified, and credentialed physicians and behavioral health care providers.
On average, MDLIVE providers have over 15 years of practice experience.
Providers undergo specialized training in communication and diagnosing patients via phone and online video.
Together, they comprise the nation’s largest network of board-certified physicians and licensed therapists.
MDLIVE providers adhere to the highest quality standards; they meet NCQA and URAC guidelines.

Can an MDLIVE Doctor Write Prescriptions?

Yes. Your prescriptions may be sent to a nearby pharmacy of your choice after your virtual visit (when appropriate).

If you have prescription drug coverage through Sentara Health Plans, you may be able to use the same independently contracted pharmacy network.

MDLIVE does not guarantee that prescriptions will be written and prescriptions are subject to state regulation. MDLIVE doctors reserve the right to deny care.

Is MDLIVE Safe and Private?

When Can I Start Using My MDLIVE Service?

You can start using MDLIVE immediately after you activate your account.

Once you activate your MDLIVE account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice.

If you are required to pay for your visit, you will be asked for your credit card information after you complete your visit with a doctor.

Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.

Is There a Direct Phone Number I Can Call to Schedule a Telehealth Visit?

Disclaimers: MDLIVE does not replace the primary care physician. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. For complete terms of use visit www.mdlive.com/consumer/terms.html

Skip the Wait with MDLIVE

MDLIVE

Get Started — As Easy As 1-2-3

1. Activate

2. Choose a Doctor

3. See a Doctor